RETURN & REFUND POLICY
7-DAY MONEY BACK GUARANTEE
Your initial purchase includes a 7-day trial and money-back guarantee, starting from the date you receive the equipment. The receiving date is the date the shipment was delivered to you according to the shipment's tracking number. If the device or service does not meet your expectations, notify SwiftNet by email at support@swiftnetwifi.com, through website chat, or by text message at (213) 947-9438 within 7 days of receiving the device. We will send you a Return Authorization Number (RMA) and a prepaid return label.
Return shipping is on us. The prepaid label costs you nothing, and any shipping you paid on your original order is refunded as well. There is no restocking fee and no partial credit — you receive your full monthly payment back.
You must ship the device back within 7 days of notifying us. "Device" includes all equipment sent (for example, antenna and power cords or charger). Your monthly service continues to bill on its normal schedule until the device reaches us, so please use the prepaid label promptly. Devices returned after this period will not be entitled to a refund of any monthly membership prepayments, and refunds cannot be issued if SwiftNet does not receive the returned device.
For any refund request, contact us at support@swiftnetllc.com. Once we receive your request we will contact you and provide an RMA and return label where applicable. Please note that you must contact us BEFORE a refund can be issued. Do not ship anything before we respond to your refund request and provide you with an RMA or other instructions. Once you have your RMA, follow the return instructions provided. We are not responsible for loss or damage of your return shipments.
EQUIPMENT RENTAL POLICY
If you rent hardware from SwiftNet and you pause or cancel your subscription, the device must be shipped back to us within 7 days of the cancellation. Please contact our support team at support@swiftnetwifi.com, call (424) 210-7169, or text (213) 947-9438 to receive return instructions and the return address.
Failure to return a rented device within 7 days of cancellation will result in a charge for the full cost of the device.
DAMAGED OR MISSING EQUIPMENT
While renting equipment, you are responsible for returning all items within 7 days of canceling service and for providing a valid tracking number. Failure to return all parts and equipment will result in the cost of those parts being deducted from your refund amount. If equipment is returned broken or damaged, those costs will also be deducted from your refund. If the amount deducted does not cover the full cost due, you will be charged the additional amount.
Cost of Ethernet cable: $20
Cost of power cable: $25
Cost of each antenna: $20
Cost of 5G Diamond Plan router: $349
SUBSCRIPTION CANCELLATION AND REFUND POLICY
Cancellation of a subscription takes effect once the device has been returned to SwiftNet Internet and the tracking information shows that the unit has been received by us. Billing continues on its normal monthly schedule until then.
If you are renting devices from SwiftNet, they must be returned in the same condition in which they were shipped to you. No modifications should be made to the device, including the addition of any adhesive or tape.
Devices that are not returned, or are returned in an unsatisfactory condition, will be subject to a device replacement fee equal to the full purchase price of the device.
You will receive a full refund, including all shipping, as long as you notify us of your wish to cancel within the 7-day trial. Devices must be returned within 7 days of canceling the subscription. Once tracking shows the hardware has been received by SwiftNet Internet, please allow 5–10 business days for us to process, inspect and test the unit and issue your refund. After the 7-day trial period, service is month to month with no contract — you may cancel at any time, but we do not refund months that have already been billed.
SHIPPING
Any returns costs after the completion of the 7 day trial are the sole responsibility of the customer.
RETURN & REFUND POLICY
7-DAY MONEY BACK GUARANTEE
Initial purchase includes a 7 day trial and money back guarantee from the date of receiving the equipment. Receiving date means the date when the shipment was delivered to the customer as per the shipment's tracking number. If the Device or service does not meet Customer’s expectations, customer must notify SwiftNet via email support@swiftnetllc.com, website chat, or text message (213) 947-9438 within 7 days of receiving the device. In this case a refund for the data will be issued when the Device has been shipped back. CUSTOMER MUST SHIP THE DEVICE BACK WITHIN 7 days from the date when service was canceled. “Device” includes all equipment sent (e.g., antenna and power cords/charger). Devices returned after this period will not be entitled to a refund for any Monthly Membership Prepayments. SwiftNet will provide a return label which Customers must use to ship back the router. Customers are responsible for the shipping fees to return the product, this amount will be deducted from the refund. Refunds will not be issued if SwiftNet does not receive the returned device.
For any refund requests please contact us at support@Swiftnetllc.com, once we have received your refund request we will contact you and provide you with an RMA and return label where applicable. Please be aware that you must contact us BEFORE a refund may be issued, DO NOT SHIP anything before we respond to your refund request and provide you with a Return Authorization Number(“RMA”) or other instructions. Once you have received your RMA please follow the return instructions as provided. We are not responsible for loss or damage of your return shipments.
EQUIPMENT RENTAL POLICY:
If you chose to rent the hardware from SwiftNet, a one time non-refundable Rental Account Setup Fee which is specified on the product page of the device will be held for the duration of the rental. If you pause/cancel your subscription, the device must be shipped back to us within 7-days of the cancelation. Please reach out to our support team via support@swiftnetllc.com, call (424) 210-7169, or text (213) 947-9438 in order to receive the return instructions and address.
Failure to return the device within 7-days of cancelation will result in a charge for the full cost of the device.
DAMAGED/MISSING EQUIPMENT:
You are responsible to return all items within 7 days and provide a valid tracking number upon canceling service while renting the equipment. Failure to return all parts and equipment will results in the cost of these parts being deducted from the refund amount. If the equipment is returned broken or damaged, costs of these fees will also be deducted from the refund. If your holding deposit does not suffice the full cost which is due, you will be charged the additional amount in order to satisfy these costs.
Cost of Ethernet Cable: $20
Cost of power cable: $25
Cost of each antenna: $20
Cost of 5G Diamond Plan Router: $349
SUBSCRIPTION CANCELLATION AND REFUND POLICY
Cancellation of any subscription can only take place when the device has been returned to SwiftNet Internet and associated tracking information states that the unit has been received by SwiftNet Internet.
If you are renting the Devices from SwiftNet, they are to be returned in the same condition that they were shipped to you. Please note that no modifications should be made to the device–this includes the addition of any adhesive or tape.
Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee equal to the full purchase price of the device.
You will receive a full refund minus the cost of shipping as long as you notify us with your wish to cancel within the 7-day Trial. Devices must be returned within 7 days of canceling the subscription. Once the tracking information states the hardware has been received by Swiftnet Internet, please allow Swiftnet Internet 5-10 business days to process, inspect, test the unit and issue the refund. NO REFUNDS FOR MONTHLY DATA WILL BE ISSUED FOR PREVIOUSLY BILLED MONTHS IF SERVICE IS CANCELED AFTER THE 7-DAY TRIAL PERIOD.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. SwiftNet will provide a return label for you to use to ship back the hardware, cost of which will be deducted from the refund that is due if any.