Última actualización: 15 de octubre de 2026
Devoluciones
La elegibilidad para las devoluciones depende de los artículos de tu pedido.
En los casos en que se acepten devoluciones, los artículos deben devolverse en el mismo estado en que se recibieron, sin usar, con las etiquetas y en su embalaje original, o según se indique en las instrucciones de devolución. Es posible que reduzcamos el reembolso si el artículo se usó, se dañó o se manipuló más de lo necesario.
Contáctanos para consultar las opciones de devolución y cómo comenzarla.
Cómo iniciar una devolución
La aceptación de las solicitudes de devolución o cancelación depende de los términos anteriores y de tus derechos conforme a la legislación aplicable.
Contáctanos antes de devolver un artículo.
A menos que indiquemos lo contrario o que la ley aplicable exija lo contrario, eres responsable de los costos de envío de las devoluciones por cambio de opinión.
Daños y problemas
Revisa tu pedido cuando lo recibas y contáctanos de inmediato si un artículo está defectuoso o dañado, o si recibiste el artículo equivocado.
Excepciones y artículos no retornables
Es posible que algunos artículos no sean elegibles para devolución, como se indica en los términos de devolución anteriores o en la publicación de producto, en el sitio web o en la tienda física al momento de la compra.
Contáctanos si tienes preguntas sobre si se puede devolver un artículo específico.
Cambios
Contáctanos para consultar sobre las opciones de cambio antes de devolver tu artículo.
Reembolsos
Te avisaremos cuando recibamos e inspeccionemos tu devolución, y te haremos saber si se aprobó el reembolso. Si se aprueba, se te reembolsará en tu forma de pago original, a menos que se indique lo contrario. Es posible que tu banco o proveedor de pagos necesite tiempo adicional para procesar y acreditar el reembolso.
Si no ves tu reembolso dentro de un período razonable desde que se aprobó, contáctanos.
Esta política no limita ningún derecho que puedas tener en virtud de las leyes de protección al consumidor aplicables, incluidos los derechos que puedan aplicarse si los productos están defectuosos, no son como se describen, no se entregan dentro del plazo requerido o acordado, o si de otro modo no cumplen con las leyes aplicables.
Contacto
Para solicitar una cancelación, iniciar o consultar sobre una devolución, preguntar sobre un cambio o reportar artículos dañados, contáctanos escribiendo a support@swiftnetwifi.com.
RETURN & REFUND POLICY
7-DAY MONEY BACK GUARANTEE
Initial purchase includes a 7 day trial and money back guarantee from the date of receiving the equipment. Receiving date means the date when the shipment was delivered to the customer as per the shipment's tracking number. If the Device or service does not meet Customer’s expectations, customer must notify SwiftNet via email support@swiftnetllc.com, website chat, or text message (213) 947-9438 within 7 days of receiving the device. In this case a refund for the data will be issued when the Device has been shipped back. CUSTOMER MUST SHIP THE DEVICE BACK WITHIN 7 days from the date when service was canceled. “Device” includes all equipment sent (e.g., antenna and power cords/charger). Devices returned after this period will not be entitled to a refund for any Monthly Membership Prepayments. SwiftNet will provide a return label which Customers must use to ship back the router. Customers are responsible for the shipping fees to return the product, this amount will be deducted from the refund. Refunds will not be issued if SwiftNet does not receive the returned device.
For any refund requests please contact us at support@Swiftnetllc.com, once we have received your refund request we will contact you and provide you with an RMA and return label where applicable. Please be aware that you must contact us BEFORE a refund may be issued, DO NOT SHIP anything before we respond to your refund request and provide you with a Return Authorization Number(“RMA”) or other instructions. Once you have received your RMA please follow the return instructions as provided. We are not responsible for loss or damage of your return shipments.
EQUIPMENT RENTAL POLICY:
If you chose to rent the hardware from SwiftNet, a one time non-refundable Rental Account Setup Fee which is specified on the product page of the device will be held for the duration of the rental. If you pause/cancel your subscription, the device must be shipped back to us within 7-days of the cancelation. Please reach out to our support team via support@swiftnetllc.com, call (213) 947-9438, or text (213) 947-9438 in order to receive the return instructions and address.
Failure to return the device within 7-days of cancelation will result in a charge for the full cost of the device.
DAMAGED/MISSING EQUIPMENT:
You are responsible to return all items within 7 days and provide a valid tracking number upon canceling service while renting the equipment. Failure to return all parts and equipment will results in the cost of these parts being deducted from the refund amount. If the equipment is returned broken or damaged, costs of these fees will also be deducted from the refund. If your holding deposit does not suffice the full cost which is due, you will be charged the additional amount in order to satisfy these costs.
Cost of Ethernet Cable: $20
Cost of power cable: $25
Cost of each antenna: $20
Cost of 5G Diamond Plan Router: $349
SUBSCRIPTION CANCELLATION AND REFUND POLICY
Cancellation of any subscription can only take place when the device has been returned to SwiftNet Internet and associated tracking information states that the unit has been received by SwiftNet Internet.
If you are renting the Devices from SwiftNet, they are to be returned in the same condition that they were shipped to you. Please note that no modifications should be made to the device–this includes the addition of any adhesive or tape.
Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee equal to the full purchase price of the device.
You will receive a full refund minus the cost of shipping as long as you notify us with your wish to cancel within the 7-day Trial. Devices must be returned within 7 days of canceling the subscription. Once the tracking information states the hardware has been received by Swiftnet Internet, please allow Swiftnet Internet 5-10 business days to process, inspect, test the unit and issue the refund. NO REFUNDS FOR MONTHLY DATA WILL BE ISSUED FOR PREVIOUSLY BILLED MONTHS IF SERVICE IS CANCELED AFTER THE 7-DAY TRIAL PERIOD.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. SwiftNet will provide a return label for you to use to ship back the hardware, cost of which will be deducted from the refund that is due if any.